Conflict Management


Conflict Management

Conflict Management BPS201
 
Course Code BPS201
Qualification Statement of Attainment
Payment Options Upfront & Payment Plans
Delivery Online & Correspondence
Duration 100 Hours

 
Course Information

This is a course for:

  • Human Resource Managers, Supervisors and Business owners

  • Counsellors and Welfare Workers

  • Parents, Teachers or anyone else who is confronted with managing conflict

Conflicts abound in our everyday life. Most conflict arises out of disagreements between how we should behave/act or even think and feel. Conflict is a natural part of life, and without it, we would not challenge each other to do or be better but would merely passively accept what is dished out to us, like robots! More often than not, it’s not the conflict that is the problem, but how we choose to deal with it that brings us negative results and depleted relationships.

Most of us have been conditioned to view conflict as an unpleasant thing. However, conflict is the manifestation of how people think and behave according to their different personal and social histories. It also occurs as a response to frustration, and some would say as an expression of aggressive and competitive instincts. Inner conflicts reflect our difficulties in coming to terms with life’s challenges or in accepting ourselves as we truly are (this does not mean that we must put up with how we are!)

The most valuable aspect of conflict is the energy that it generates. Conflict management is not an attempt to suppress this energy, but to use it constructively. Conflict caused by differing viewpoints may lead to harsh and painful situations, or it can be transformed into creative and productive dialogue. Conflict will become easier to manage if we see it as inevitable but not necessarily destructive, and as a problem to be solved rather than a battle to be won.

There are 8 lessons in this course:

  1. Conflict Management and Anger
  2. Listening
  3. Negotiation
  4. Mediation
  5. Facilitation
  6. Balance of Power
  7. Discussion and Group Work
  8. Crisis Analysis and Responses

Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.

Aims:

  • Describe the nature of human conflict and ways to manage it.
  • Explain the importance of listening when dealing with conflict situations, and appreciate different listening techniques.
  • Define negotiation and discuss the process of negotiation
  • Define mediation and discuss the process of mediation
  • Define facilitation and discuss the process of facilitation
  • Discuss problems that may arise through negotiation, in particular, balance of power and its connotations
  • Explain the importance of working in groups as a means of learning how to deal with group conflicts
  • Explain ways of understanding and dealing with different types of crisis.

Request your free info pack today!

 

Finance options

If you are an Irish citizen you may be eligible to receive financial support, meaning you can defer payment of your course fees. Additionally, if you are a resident of Ireland, you may also be eligible to receive a student grant under the Student Grant Scheme

Student support

We live in a society where the pressures of daily living are high with financial expenses, personal and work commitments, and mortgage and rental obligations. Then there are the unexpected life challenges that also get thrown our way. With this in mind the thought of taking on study can be daunting for most people. Here at Learning Cloud we understand that life doesn’t run in a straight line it has many ups and downs.

As an enrolled student at Learning Cloud, you are entitled to access a variety of non-academic support services from the Student Services Unit. These supports are designed to walk beside you throughout your studies they will assist you in life’s ups and downs to provide you the best opportunity to successfully complete your chosen course.

STUDENT SERVICES PROGRAMS INCLUDE:

  • Careers Counselling Service
  • General Counselling Service
  • Disability Liaison Service
  • Retention & Engagement Service
  • Student Activities
  • Accommodation
  • E Counselling
  • Your-Tutor
  • Parent support
  • Reasonable Adjustment Plan (RAP)

Call our student support today on 0419803370 or Email Faculty

Get more information

Want more information about financial and student support? Fill out the enquiry form to the right and a study consultant will contact you with the details you need.

How will this course advance my career?

Learning Cloud programs have been developed in response to industry demand and are specifically designed to equip graduates with work-ready skills. Each participant will be trained and assessed in theory and in practical tasks and Real-world exercises are used throughout the program.

Studies prove, time and again, that college-educated workers earn more than those with only a high school qualification. College graduates often enjoy additional benefits, including greater job opportunities and promotions. Though the proof for greater earning potential exists, some might wonder whether the cost of the education warrants the overall expense in the long run.

College Graduate vs. Non-Graduate Earnings

The National Centre for Education Statistics (NCES) analyses employee earnings data biennially, according to education level. Findings indicate that workers with a qualification earn significantly more than those without. Since the mid-1980s, education has played a large part in potential wages, with bachelor's degree holders taking home an average of 66% more than those with only a high school diploma do. While college-educated workers' wages have increased over the past two decades, those with only a high school education have seen decreases in annual salaries in the same time period (nces.ed.gov).

How else will I benefit from studying with Learning Cloud?

  • Studying online or distance means you can study where you want and at your own pace.
  • Receive career-focused training with practical, hands-on learning.
  • All course materials are provided and all digital platforms are interactive, work on any device and designed to be fun.
  • Recognition of Prior Learning or Skills Recognition may be available for previous work experience, formal training or qualifications in this field.

THANK YOU