Terms and Conditions

Welcome to the Learning Cloud Ireland (Learning Cloud) website ("the Site"), which is owned and operated by Learning Cloud Limited. These terms and conditions are important. Please read them carefully. Terms and conditions are subject to change. Since you are bound by these Terms of Use, you should periodically refer to this web document to monitor changes.

Upon enrolling in a course with Learning Cloud, you ("the Student") are entering a legal agreement under common law, in which you agree to abide by the conditions of enrolment (including meeting stated payments), in exchange for the service offered by Learning Cloud during the course enrolment. The terms and conditions are subject to the jurisdiction of the laws of Ireland.

These Terms and Conditions form the agreement between Learning Cloud and the Student. It is the Student’s responsibility to fully read, understand and agree to all Enrolment Terms & Conditions, Privacy Statement and Fees & Charges upon enrolment. By agreeing to these Terms and Conditions and the Privacy Statement on the enrolment form, the Student confirms they possess a full understanding of all Terms & Conditions, and willingly accepts all such terms.

Course Duration
The following allowable time frames are for the course duration, from the date payment is processed. You have the following time periods to complete the courses:

• 100 hour module: 1 year
• Specialist Award: 2 years
• Certificates: 2 years
• Advanced Certificates: 2 years
• Learning Bundles (10+ modules): 2 years

Cancellation Policy
Students wishing to cancel their enrolment must submit written notification of withdrawal within 14 days of receiving their login details. To apply for a cancellation after this period, the Student must complete the Course Cancellation Form, which can be obtained from your student recruitment officer or by emailing faculty@learningcloud.nz. Cancellations requested after this 14-day period will require supporting documentation; please refer to the Course Cancellation Form for eligible documentation.

During the cooling-off period, the student must not submit any assessments, assignments, quizzes or lessons for marking, nor access more than 20% of the course content. Any breach of these conditions will result in the student being liable for the full course fee.

It is recommended students contact Learning Cloud within 24 hours of submitting a cancellation request to confirm receipt. Learning Cloud accepts no responsibility for and will not be liable for non-receipt of messages or transmissions.

Refund Policy
Your completed enrolment form acts as confirmation of acceptance, and commitment to, paying all fees as stated on the enrolment form. Enrolments submitted electronically require a confirmation that the student has read and agreed to these Terms and Conditions, the Privacy Policy, and the Fees & Charges documentation online in order to submit and process the enrolment form. This action provides confirmation in lieu of a signature. In checking the appropriate box, the Student fully accepts Learning Cloud's Terms and Conditions.

Students are considered to have commenced their course from the date that course login details have been issued by Learning Cloud. Refunds may be granted in the event an application is submitted within 14 days of receiving their login details. After this period, no refunds will be issued. The refund cost will be less minimum EUR €100 Administration Fee per 100-hour module or EUR €300 for the floristry course, in addition to any applicable postage and handling costs. If course notes have already been sent to the student, they must be returned before the refund can be processed. Failure to return course materials in a timely manner will result in the cancellation of all refund processes.

Submitting any assessment, assignment, quiz or lesson voids eligibility for a refund, irrespective of marking or return status.

If you would like to request a refund, please complete the Course Cancellation Form. Refunds will be issued via the original method of payment.

Deferments and Extensions
Deferments and/or extensions may be granted at the discretion of Learning Cloud. Application for a deferment or extension must be submitted. Please email faculty@learningcloud.ie. Learning Cloud reserves the right to refuse a deferment or extension request in the event that:
• Valid reason, with appropriate documentation, is not submitted
• The Student has requested multiple deferments and/or extensions
• The Student is not in good financial standing with Learning Cloud.
If Learning Cloud approves a deferment or extension, recommencement fees may apply.

Course Transfer
For a period of 30 days following receipt of the material, the Student may apply for special consideration to transfer from one course to another. Applications must be made in writing via the Change of Enrolment Form available from your student recruitment officer or email faculty@learningcloud.ie. A transfer fee of €100 per module will apply. Learning Cloud will apply credit for monies paid for the original enrolment against the new module. No refund will be issued for any difference in the course price. In the event Learning Cloud grants a transfer request, confirmation in writing will be given. Course materials must be returned to the school within 10 working days for the transfer to be valid. Failure to return materials in a timely manner will cancel the transfer process.
In the event an assignment has been submitted and returned a module transfer will not be granted.

Certificates and Transcripts
Students must ensure that their course fees and any outstanding balances are paid in full before Learning Cloud will release certificates, transcripts, or any official documentation related to the course. Learning Cloud reserves the right to withhold such documents until full payment has been received.

Age Restriction
Whilst Learning Cloud Ireland accepts students under the age of 18, you must be 18 years or older to enrol with Learning Cloud Ireland; any students under the age of 18 must have an adult over the age of 18 years enrol them on their behalf. Please contact our faculty to organise.

Your Privacy
Learning Cloud is committed to protecting your privacy. We use the information we collect about you to maximise the services that we provide to you. We will get your permission before retaining any personal information about you.

Learning Cloud newsletters are used to communicate important developments to Learning Cloud students. It is recommended students remain subscribed to the student newsletter.

In order to best protect the rights of our students and their personal data against cyber-attack, hacking and unlawful accessing of sensitive and confidential student records, Learning Cloud reserves the right to confidentially destroy all student records twelve months after completion of enrolment.

If you would like Learning Cloud Ireland to delete your information at any time (whether you are a customer or a prospective customer), please contact our privacy officer and we will process this (faculty@learningcloud.ie).

Security
Learning Cloud maintains strict online security measures. This is to ensure that our business is managed in accordance with worldwide legal developments and to protect against cyber-attack, hacking, and unlawful access of confidential records.

Disclaimer
Every attempt is made to ensure all information provided by Learning Cloud is accurate, and that the Student has attained all competencies taught within a course, at the time of assessment.

Graduated students are responsible for their use and maintenance of acquired competencies. Learning Cloud takes no responsibility for, and will not be liable, for any action or claim in connection with, or arising from any such information, instruction or advice, given by any student or ex-student. Learning Cloud takes no responsibility for and will not be liable for the Student's or ex-Student's interpretation and/or misuse of materials.
All information, text, material, graphics, software and advertisements on the Site ("Content") are protected by Ireland and international copyright and trademark laws.
No courses, course materials and study notes are to be republished, sold, loaned or copied, or used in any way outside the pursuit of studying the course by the enrolled Student without explicit permission granted in writing by the Principal of Learning Cloud.
If the primary purpose of the course is to meet specific industry recognition, insurance, legislative or regulatory requirements in your region, it is the responsibility of each student, or organisation, to conduct their own due diligence before enrolment.

Access and Use of the Learning Cloud Website
Use of, and access to the Learning Cloud website is conditional upon acceptance of and compliance with the following Terms of Use and the terms, conditions, notices and disclaimers contained in this document and elsewhere on the Site.

Your use of, and/or access to, the Site constitutes your agreement to the following:
As a condition of use of this website, you agree to not use the Site or its content and materials for any unlawful purpose, or in any ways prohibited by these Terms and Conditions. Learning Cloud gives no endorsement, accepts no responsibility for, and will not be liable for, any third party links. If you become aware of misuse of the Site by any person, please contact Learning Cloud with your concerns.