Holiday Rep and Resort Representative Certificate

Holiday Rep and Resort Representative Certificate

Course Code DSHRC
Payment Options Upfront & Payment Plans
Delivery Online & Correspondence
Duration 50 Hours

Holiday Rep and Resort Representative Certificate

Working as an overseas holiday rep is brilliant fun and the job of a lifetime!

If you want to work as a holiday rep but you have no prior experience, training or knowledge of the industry or you have struggled to get hired in the past… then the Holiday Rep Certificate e-learn course has been designed just for you!

Holiday Rep Certificate is the leading industry recognised, IAO Accredited online course designed by industry experts and delivered online through 18 interactive training modules that provide a solid grounding for prospective holiday rep applicants.

Using video, audio, images and text, combined with interactive ‘drag and drop’ activities and multiple-choice testing, the course pre-trains you for vital parts of the job, including:

Pre-season preparation, airport and transfer duties, welcome meetings, in-resort duties, resort administration and much more. It assumes no prior knowledge and provides you with all the essential skills you need to get hired as a holiday rep and carry out your role successfully.

There is no complicated jargon and no stone is left unturned in this extensive course. That’s also why it’s the course trusted by schools and colleges all over the world.

After completing the course you’ll also get full access to the job help and support you need to go out and get a holiday rep job. You’ll find lots of step-by-step advice, insider tips and strategies for passing the application and interview process with flying colours!

Lesson Structure

Module 1: Introduction to the Holiday Rep

Module 2: Categories of Holiday Representatives

Module 3: Role, Requirements & Qualities of the Holiday Rep

Module 4: Duties of the Holiday Rep

Module 5: Tour Operator Profiles

Module 6: Transfers & Welcome Meetings

Module 7: Admin and Paperwork

Module 8: Currency, Conversions, Commissions & Calculations

Module 9: Health & Safety

Module 10: Legal Responsibilities

Module 11: Customer Service Essentials

Module 12: Effective Complaint Handling Skills

Module 13: Super Selling Skills

Module 14: Social & Communication Skills

Module 15: Interpersonal & Teamwork Skills

Module 16: Stress Management

Module 17: Short Haul Destinations

Module 18: Long Haul Destinations & Time Zone

At the end of each module there is a self-assessment test. At the end of the course you will be awarded with a hardcopy of your final pass certificate.

Entry requirements: Customer service focussed. Hard work ethic

Finance options

If you are an Irish citizen you may be eligible to receive financial support, meaning you can defer payment of your course fees. Additionally, if you are a resident of Ireland, you may also be eligible to receive a student grant under the Student Grant Scheme

Student support

We live in a society where the pressures of daily living are high with financial expenses, personal and work commitments, and mortgage and rental obligations. Then there are the unexpected life challenges that also get thrown our way. With this in mind the thought of taking on study can be daunting for most people. Here at Learning Cloud we understand that life doesn’t run in a straight line it has many ups and downs.

As an enrolled student at Learning Cloud, you are entitled to access a variety of non-academic support services from the Student Services Unit. These supports are designed to walk beside you throughout your studies they will assist you in life’s ups and downs to provide you the best opportunity to successfully complete your chosen course.


  • Careers Counselling Service
  • General Counselling Service
  • Disability Liaison Service
  • Retention & Engagement Service
  • Student Activities
  • Accommodation
  • E Counselling
  • Your-Tutor
  • Parent support
  • Reasonable Adjustment Plan (RAP)

Call our student support today on 041 214 0000 or Email Faculty

Get more information

Want more information about financial and student support? Fill out the enquiry form to the right and a study consultant will contact you with the details you need.

How will this course advance my career?

Learning Cloud programs have been developed in response to industry demand and are specifically designed to equip graduates with work-ready skills. Each participant will be trained and assessed in theory and in practical tasks and Real-world exercises are used throughout the program.

Studies prove, time and again, that college-educated workers earn more than those with only a high school qualification. College graduates often enjoy additional benefits, including greater job opportunities and promotions. Though the proof for greater earning potential exists, some might wonder whether the cost of the education warrants the overall expense in the long run.

College Graduate vs. Non-Graduate Earnings

The National Centre for Education Statistics (NCES) analyses employee earnings data biennially, according to education level. Findings indicate that workers with a qualification earn significantly more than those without. Since the mid-1980s, education has played a large part in potential wages, with bachelor's degree holders taking home an average of 66% more than those with only a high school diploma do. While college-educated workers' wages have increased over the past two decades, those with only a high school education have seen decreases in annual salaries in the same time period (

How else will I benefit from studying with Learning Cloud?

  • Studying online or distance means you can study where you want and at your own pace.
  • Receive career-focused training with practical, hands-on learning.
  • All course materials are provided and all digital platforms are interactive, work on any device and designed to be fun.
  • Recognition of Prior Learning or Skills Recognition may be available for previous work experience, formal training or qualifications in this field.