Employee Dispute Resolution - Mediation through Peer Review

Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalized procedure to ask, consider, and resolve just these sorts of questions. This course will teach you everything you need to know about employee dispute resolution through mediation.

• Describe what the peer review process is
• Apply a process for employees to file grievances and for management to respond
• Choose a facilitator and panel
• Understand what is involved in the hearing process, from preliminary meetings to the hearing, and the decision process
• Explain what responsibilities and powers a panel should have
• Apply professional questioning and probing techniques
• Understand why peer review panels fail and how to avoid those pitfalls